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Communicating With The At-Fault Drivers Insurance Company

Attorney Brian Brunson - Dallas Personal Injury Lawyer

It is important to note that under no circumstances should you engage in conversation or arrange a meeting with the insurance adjuster representing the other driver involved in the accident. This holds true regardless of who is at fault or the type of accident, be it a car, truck, motorcycle, or bicycle.

You Are Not Required To Speak With the Other Driver’s Insurance Company

To reiterate, it is never obligatory to communicate or meet with the insurance adjuster from the other driver’s insurance company. However, it is advisable to engage in conversation with your own insurance company representative in order to initiate and process your insurance claim. This is especially prudent even if your own insurance policy does not provide coverage for the claim.

Now, the pressing question remains: should you still consider speaking with the insurance adjuster representing the at-fault driver, even if it is not mandatory? As a general rule, the answer is no. It is not recommended to engage in conversation with the insurance adjuster representing the at-fault driver, particularly if any party involved in the accident may file a personal injury claim. Furthermore, if you have already retained legal representation, it is imperative that you refrain from speaking or meeting with the insurance adjuster representing the at-fault driver.

Is it ever ok to talk to the other driver’s insurance company?

In certain circumstances, it may be deemed acceptable to engage in a conversation with the insurance adjuster representing the at-fault driver, particularly when the other driver’s fault is evident but they have not yet filed a claim or are unwilling to communicate with their own adjuster. Another situation that may necessitate communication with the at-fault driver’s insurance adjuster is when the driver in question has provided false information to their adjuster regarding the details of the accident. Unfortunately, this occurrence is all too common. However, it is important to recognize that the insurance adjuster representing the at-fault driver may also manipulate the facts in an attempt to absolve their insured of any fault, despite clear evidence to the contrary. At the Law Office of Brian Brunson, we have witnessed this scenario unfold on numerous occasions. Consequently, it remains a risk to engage in discussions with anyone other than your attorney, as there is a natural inclination for the at-fault driver’s insurance adjuster to shift blame onto everyone except the individual who is truly responsible for the collision.

It is highly advisable to contact Dallas car wreck lawyer Brian Brunson to engage in dialogue with the insurance adjuster representing the responsible party. In situations where it becomes imperative for you to communicate with the insurance adjuster representing the at-fault driver, it is crucial to exercise caution in your choice of words, as any statement made may potentially be exploited to your detriment during the claims procedure.

Important Things to Remember When Communicating

Keep in mind that the primary objective of the at-fault driver’s insurance company is to minimize or completely avoid paying you. It is important to understand that they are not there to protect your interests. Insurance companies are profit-driven entities, not charitable organizations. The purpose of any communication from an adjuster is to gather evidence that can be used against you, such as proving that you were responsible for the accident or that your injuries are insignificant.

Avoid stating to the at-fault driver’s insurance adjuster that you are “feeling fine” or that your injuries are minor. Many individuals realize the severity of their injuries only after waking up the next day. If you previously informed the adjuster that you were “just fine,” you may have unintentionally jeopardized your chances of receiving adequate compensation for a potentially significant injury. As a physician and attorney, I have rarely encountered a patient or client who fully comprehended the extent of their injuries. Remember, anything you disclose to the at-fault driver’s insurance adjuster can be used against you to deny or minimize your rightful compensation for your injuries.

Do not provide unnecessary information or consent to having your statement recorded, whether it is done over the phone or in writing. The purpose of a recorded statement is to bind you to a specific version of events that the insurance company may later misinterpret. This includes details about the nature and severity of your injuries or property damage. However, it is important to note that how you feel today may not accurately reflect how you will feel in the future, as many injuries take time to fully manifest.

Avoid speculating or guessing about the events that occurred during the collision. If you are unsure about something, it is perfectly acceptable to say “I am not sure.” Do not allow yourself to be trapped into a narrative that may later prove to be incorrect. When questioned, provide only the most basic and objective details about the incident.


Named one of the “Best Car Accident Lawyers in Dallas” by Expertise.com, Brian Brunson is Dallas personal injury attorney who is dedicated to helping clients who have suffered a car, truck, or motorcycle injury through the negligent or wrongful conduct of other drivers. In addition, his professionalism is unmatched and the firms’ client reviews speak for themselves.

We proudly serve the Dallas-Fort Worth metroplex and surrounding areas, our office supports the legal needs of a wide variety of clients. Let the Law Office of Brian Brunson be your advocate in your time of need and help you put your life back together. If we can’t win or settle your case, you don’t pay a dime! We know it can be daunting to take that first step after you’ve been hurt. Contact Brian Brunson today via email or call us toll-free at 1-844-41-WRECK. We can help, when no one else will.

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